This Refund Policy outlines the procedures for handling refunds for all services offered through this website, including travel and tour services, visa assistance, e-visa applications, and ETA application support. All services are provided in accordance with applicable laws of the United States and relevant state jurisdictions.
This policy applies to all paid services, including but not limited to:
1. Tour packages and travel arrangements
2. E-visa and ETA application support
Each service involves professional time, administrative work, and coordination. For this reason, service fees are generally non-refundable once service delivery has begun.
Our services include eligibility review, document checks, application preparation, submission assistance, and coordination with third-party travel providers where applicable. Once work has commenced, costs are incurred, and resources are allocated.
Refunds may be considered only under the following circumstances:
1. A duplicate payment has been made for the same service.
2. The service has not started, and a written refund request is submitted within 24 hours of payment.
3. A refund is required where mandated by applicable law.
All refund requests are reviewed at our discretion and on a case-by-case basis.
Refunds will not be issued in the following situations:
Once travel or tour services have commenced, including bookings, reservations, confirmations, or coordination with third-party suppliers
Once an e-visa or ETA application has been submitted to any government authority
If an application or travel request is delayed, refused, cancelled, or rejected by a government authority or third-party provider
If inaccurate, incomplete, or misleading information or documents are provided
If required documentation or details are not supplied within the requested timeframe
If the client cancels or withdraws after the service has started, including changes of mind or personal reasons
Government fees, including official visa or travel authorisation charges, are strictly non-refundable.
For travel services, refunds for flights, accommodations, transportation, or activities are subject to the terms and conditions of the airlines, hotels, tour operators, and other third-party suppliers. We do not control and are not responsible for their refund decisions or processing timelines.
To request a refund, clients must:
1. Email at [email protected] with the subject line “Refund Request”
2. Provide full name, contact details, proof of payment, and the reason for the request
3. Submit the request within the applicable timeframe
Refund requests are reviewed within 5-10 business days. Clients will receive a written response once a decision has been made.
Approved refunds will be processed using the original payment method, unless otherwise agreed in writing.
Once approved, refunds may take between 5 and 15 business days to appear, depending on the bank or payment provider. We are not responsible for delays caused by the third-party payment provider or the bank.
If you have any concerns about our services, please contact us first to seek a resolution. We aim to address issues professionally and fairly before initiating any chargeback or formal dispute.
We reserve the right to modify or update this Refund Policy at any time. Changes take effect once published on this website. Clients are encouraged to review this policy regularly.
Golden Gate Visa and Tours LLC
Email: [email protected]
Address: Golden Gate Visa & Tours LLC 8140 Vintage Park Dr Sacramento, CA 95828, USA